Technical expertise, quality service, and customer loyalty are no accident. We follow seven rules to ensure professional and meaningful relationships.
Learn something new every day
We gather daily information – questions, requests, research, maintenance, upgrades – to enhance the customer experience. Whether it’s feedback from our customers using equipment or our own staff working on independent projects, these interactions allow us to broaden our knowledge base for the next customer.
Choice is part of the package
If you’re trying to decide which product to rent, we’ll guide you through the process without any pressure one way or the other. We have the largest rental inventory in New England and we offer the depth, breadth and guidance you need to make the best possible selection.
Reliability is our concern–not yours
We stand behind every piece of equipment we rent. Our highly-trained Quality Control and Engineering Staff checks all of our equipment as it comes in and before it goes out while maintaining it to the highest standards in the industry.
Service is our differentiator
Service is a commitment, and we take it very seriously. Whether you need assistance in a crisis or just have a spur-of-the-moment request, we’re here to provide fast and reliable support. You can always trust us to be there for you.
We produce results – not programming
Unlike some of our competitors, we never compete with our clients or get directly involved in production or post-production projects. Instead, we focus on what we do best: delivering reliable, high-quality services that enable our clients to do what they do best – create exceptional content.
There’s no substitute for experience
We understand both the production process and the equipment required to support it, and we strive to anticipate our clients’ needs while continually fine- tuning our systems. This experience allows us to head off potential problems and troubleshoot issues quickly and effectively, so your project runs smoothly.
In our word-of-mouth industry, reputation is essential for survival. We work hard to exceed your expectations, knowing that your success reflects our own. Our attention to detail and commitment to quality have earned us our reputation as a trusted partner. So you can rest assured that your reputation is in good hands.